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Our Process and Approach

Three Keys utilizes a proven process to build, engage and ultimately, impact the business for its clientele with the nimble response and adaptability demanded by today’s market. 

Each pillar of this strategic development process occurs in parallel and can be executed efficiently.

We begin with active listening

Communication must be rooted in empathy, and without intimately understanding the dynamics, the motivation and the goals of a particular business, investments in communication will never reach their full potential.

PROCESS STEPS

  • Assessment of current comms infrastructure; resources

  • Review media coverage to date; media monitoring as available

  • Review of current social media content (owned platforms)

We craft messaging that cuts through

Each business has unique strengths and points of differentiation that can help it stand out from the crowd. The messaging must work in harmony with the brand, and the brand must exist in harmony with the competitive landscape…and most importantly, the expectations of the core customer.

PROCESS STEPS

  • Align to mission/vision/values

  • Competitive overview

  • Review of customer-centric research

We build programs guided by metrics with meaning

The results must meet the objectives, and while strategic communications won’t typically function as a distinct profit center, the programs should effectively operate as a complement to traditional sales efforts to increase awareness, product demand and qualified leads.

PROCESS STEPS

  • Establish baseline measures to gauge program efficacy and ROI

  • Align comms tactics to customer journey

  • Target influencers that can drive increases in product demand/awareness